Open a support ticket
Where to open a ticket on the web and in the apps, and what to write so we can help fast.
beginner · 2 min
A ticket is one conversation with the support desk. You see the same conversation on the web and in the app.
On the web
- Sign in and open Support (
/v2/support). - Click New ticket.
- Pick the product and the type: question, technical issue, billing, training or feedback.
- Describe what happened and send.
In the app
- ByReceipt: Accounts → the … menu → Help & support.
- EasySnap: More → Help & support.
- MyTeamDay: Settings → Help & support.
- socialDNA: Me → Help & support.
What to write
- What you were trying to do.
- What you expected and what happened instead.
- The exact error text, if any.
Priority
Choose Urgent only when the product is down for you. High means it blocks your work.
After you send
- You get a notification when the desk answers.
- When it is solved, you can rate the answer.
- Writing again reopens the ticket.